Privacy Policy – Careline Medicals

Last updated: 10/12/25

Careline Medicals (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our product Exogrow.

By accessing our website or purchasing Exogrow, you agree to the practices described in this policy.

⭐ 1. Information We Collect

We may collect the following types of information:

a) Personal Information

Full name
Email address
Phone number
Shipping and billing address
Order and purchase details

b) Payment Information

Payment details required to complete transactions
We do not store card or banking information
Payments are processed through secure payment gateways

c) Health-Related Information (Optional & Voluntary)

Hair or scalp concerns shared for product guidance
Information is collected only to improve customer experience
This information is never shared without consent

d) Technical Information

IP address
Browser type
Device information
Website usage data via cookies

⭐ 2. How We Use Your Information

Your information is used for the following purposes:

Processing and fulfilling Exogrow orders
Shipping and delivery coordination
Sending order confirmations, updates, and support responses
Providing product-related guidance and customer care
Improving website functionality and user experience
Sending promotional messages (only if you opt in)

⭐ 3. Product-Specific Use (Exogrow)

Information shared in relation to Exogrow is used to:

Ensure accurate order fulfillment
Offer proper usage guidance
Improve product quality and customer satisfaction

Careline Medicals does not claim Exogrow as a guaranteed medical cure. Results may vary depending on individual conditions and consistency of use.

⭐ 4. Cookies & Tracking Technologies

Our website uses cookies to:

Improve browsing experience
Understand customer preferences
Analyze website performance

You may disable cookies in your browser settings, though some website features may not function optimally.

⭐ 5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

Your information may be shared only with:

Delivery and logistics partners (for shipping Exogrow)
Technology and service providers necessary to operate the website
Legal authorities if required by law

All partners are bound by confidentiality obligations.

⭐ 6. Data Security

We implement appropriate technical and organizational measures to safeguard your information against:

Unauthorized access
Loss or misuse
Data breaches

However, no online system is completely secure, and we cannot guarantee absolute security.

⭐ 7. Data Retention

We retain personal data only for as long as necessary to:

Complete transactions
Meet legal or regulatory requirements
Provide customer support

You may request deletion of your data at any time, subject to applicable laws.

⭐ 8. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or updates
Withdraw marketing consent
Request deletion of your personal information

Requests can be sent to the contact details below.

⭐ 9. Children’s Privacy

Our website and products are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

⭐ 10. Third-Party Links

Our website may contain links to external websites.
Careline Medicals is not responsible for the privacy practices or content of third-party sites.

⭐ 11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a revised “Last updated” date.

⭐ 12. Contact Information

If you have questions about this Privacy Policy or how your data is handled, contact:

Careline Medicals
📍 Address: Ground FLoor Makana Heights Tavarkere Main Road BTM First Stage Bengaluru Pin:560029
📞 Phone: 9739766966
✉️ Email: ekalkumar5@carelinemedicals@gmail.com