Refund & Cancellation

Refund & Cancellation Policy 

Last updated: 15/11/2025

This Refund & Cancellation Policy outlines the conditions under which cancellations or refunds may be permitted at Cosmocraft Aesthetic Clinic.

1. General Refund Policy

• Payments for consultations, completed services, or sessions are non-refundable.

• Refunds cannot be issued based on personal dissatisfaction with treatment results, as results differ per individual.

• Once a treatment session is availed, the amount cannot be refunded.

2. Prepaid Packages

• Prepaid packages are non-transferable.

• Refunds for unused sessions may only be considered in exceptional situations and require management approval.

• If approved, refunds will be proportionately adjusted after deducting:

  • Used sessions

  • Discounts applied

  • Administrative costs

Management’s decision is final.

3. Appointment Cancellation & Rescheduling

• Appointments must be cancelled or rescheduled at least 24 hours prior.

• Same-day cancellations or no-shows may result in:

  • Loss of the booked session, or

  • Deduction of the booking/advance amount

4. Payment Issues

For duplicate payments or technical issues:

• Please provide proof of transaction and relevant details.

• Once verified, the amount will be refunded back to the original payment source.

• Refund processing time may vary depending on the payment channel used.

5. Medical Unsuitability

If a client is declared medically unsuitable for treatment before starting it:

• A partial or full refund may be considered based on internal review.

• Suitability is determined strictly by the clinic’s medical professionals.

6. Package Validity

• Each package comes with a validity period informed during purchase.

• Expired sessions cannot be extended or refunded.

7. Offers, Discounts & Promotions

• Offers, deals, and promotional packages are non-refundable and non-exchangeable.

• These cannot be adjusted against other services.

8. Skincare & Haircare Products

Products purchased from the clinic are non-returnable and non-refundable due to hygiene reasons, except in cases of:

• Manufacturing defect

• Wrong item provided

In such cases, only replacement is offered—not refunds.

9. How to Request a Refund

To request a refund (if applicable), send the following details:

• Full name

• Registered phone number

• Date of payment

• Reason for refund

• Supporting documents, if any

📧 Email: ekalkumar2010@gmail.com
📞 Phone: 9739766966

Refunds will only be processed after verification and approval.

10. Policy Modifications

This policy may be updated periodically. Revised versions will be uploaded with an updated date.